Effective date: August 25, 2026
This Privacy Policy describes how TELEPATH, INC., doing business as Telepath Communications (“Telepath,” “we,” “us,” or “our”), collects, uses, protects, and shares information when you visit calltelepath.com (the “Site”) or use our voice, messaging, fax, and related communications services (the “Services”). TELEPATH, INC. is the entity responsible for the personal information described in this policy. We are a business communications provider located in Zephyrhills, Florida, offering hosted PBX/VoIP phone service, SIP trunking, fax-to-email, business text messaging, unified communications applications, voice and data cabling, and internet services.
Information you give us. When you submit a contact, support, quote, or number-porting form on the Site, we collect the information you enter, typically your name, company name, email address, and phone number. Porting requests may also include your current carrier, account number, and billing telephone numbers. If you become a customer, we collect account and billing information such as your business name, service and billing addresses, authorized contacts, and payment details (payment card and bank information is collected and processed by our payment processor, not stored on our own systems).
Information generated by using the Services. Because we provide telephone service, operating the Services necessarily creates records about your communications, including:
We treat the contents of your communications as confidential. We do not read, mine, or use the contents of your calls, voicemails, faxes, or text messages for advertising.
Information collected automatically. When you visit the Site, we and our analytics provider collect standard technical data such as IP address, browser type, device type, pages viewed, and referring pages, using cookies and similar technologies (see Section 7).
As a U.S. voice service provider, we are subject to the Federal Communications Commission’s rules protecting Customer Proprietary Network Information under Section 222 of the Communications Act (47 U.S.C. § 222). CPNI includes information about the telecommunications services you purchase from us and how you use them — for example, the numbers you call, when and for how long, and the features and plans on your account. CPNI does not include your name, address, and telephone number, which are treated as subscriber information.
We use CPNI to provision, maintain, and bill the Services you have purchased, to respond to your support requests, and to protect our network and other users. We may also use CPNI to offer you additional communications-related services from us, as permitted by FCC rules. We do not sell CPNI, and we do not disclose it to third parties for their marketing purposes.
Your right to restrict CPNI use. You have the right, at no charge, to restrict our use of your CPNI for marketing purposes. Opting out will not affect your current Services. To restrict marketing use of your CPNI, contact us at (813) 800-8647 or through the contact form on this Site. Unless and until you opt out, we may use your CPNI to market communications-related services to you as the rules allow.
To protect CPNI, we authenticate customers before discussing account details, and we disclose call detail information over the phone only in accordance with FCC authentication requirements. We will notify you of significant account changes, such as a changed password or address of record, as the rules require.
If you provide your mobile number and opt in to receive text messages from us (for example, service notifications, support follow-ups, or account alerts), you consent to receive those messages at the number provided. Message frequency varies; message and data rates may apply. Consent to receive text messages is not a condition of purchasing any Service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and SMS consent are not sold, rented, or shared with any third party for marketing. Text messaging originator opt-in data and consent are used only to deliver the messages you signed up for and are shared only with our messaging service providers to the extent necessary to deliver them.
You may opt out of text messages at any time by replying STOP to any message from us; you will receive a final confirmation message and no further texts. Reply HELP for assistance, or contact us at (813) 800-8647 or the contact form on this Site.
Calls to our sales and support lines may be monitored or recorded for quality assurance and training. Florida law requires the consent of all parties to record a conversation, so where recording occurs you will be notified at the start of the call; remaining on the line after that notice constitutes your consent. Recordings are retained only as long as needed for the purposes above and are protected as described in Section 9. This section describes our own recording of calls with you. Customers who use recording features within their own phone systems are responsible for their own compliance with call-recording laws.
We do not sell your personal information. We share information only as follows:
The Site uses cookies and similar technologies for two purposes: to make the Site work (session and preference cookies) and to understand how visitors use it (analytics cookies that report aggregate page-view and traffic statistics). We do not use advertising or cross-site tracking cookies, and we do not permit third parties to collect information on the Site for ad targeting. You can block or delete cookies in your browser settings; the Site will still function, though some features may not work as smoothly.
We keep personal information only as long as needed for the purposes described in this policy. In general: contact-form submissions are kept as long as needed to respond and for our business records; account and billing records are kept for the life of the account plus the period required for tax, accounting, and regulatory purposes; call detail records are retained as required for billing, dispute resolution, and telecommunications recordkeeping obligations; and voicemail, fax, and message content is retained under your account’s storage settings until you delete it or the account closes, after which it is purged in the ordinary course. When information is no longer needed, we delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or destruction — including encrypted transmission of Site forms and portal sessions, access controls and authentication on customer accounts, network firewalls, and monitored, access-restricted systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your information in a manner consistent with the sensitivity of communications data. If a breach affecting your information requires notice under applicable law, we will notify you.
You may ask us to access, correct, update, or delete the personal information we hold about you by contacting us using the details in Section 13. We will verify your identity before acting on a request and will respond within a reasonable time. Note that we may need to retain certain records — for example, billing records and call detail records — to comply with legal and regulatory obligations even after a deletion request. You may opt out of marketing email via the unsubscribe link in any message, opt out of texts by replying STOP, and restrict marketing use of CPNI as described in Section 3.
The Site and Services are business services and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
Telepath operates in the United States, and the Site and Services are intended for U.S. businesses. Information we collect is stored and processed in the United States and is governed by U.S. federal law and the laws of the State of Florida. If you access the Site from outside the United States, you do so on the understanding that your information will be transferred to and processed in the United States. If applicable state privacy laws grant you additional rights, we will honor them as required; state-specific disclosures, if any, will appear in this section.
Questions, requests, or complaints about this policy or your information:
We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the effective date above; material changes will be highlighted on the Site or communicated to active customers. Your continued use of the Site or Services after a revised policy takes effect means the revised policy applies.
